---
title: Fix connection problems
description: Troubleshoot server not found, wrong version, offline servers, and connection errors.
---

Work through these checks in order. Most connection problems are caused by the server state, address, or Minecraft version.

## Check the server state

Open the server's **Console** page.

- If it shows **Running**, continue to the next check.
- If it is stopped, click **Start**.
- If it is archived, click **Restore & Start** and wait for restoration to finish.
- If it repeatedly stops, read the last console lines for the first clear error.

<Info>
  **Screenshot coming soon:** Console header showing the server status and power buttons.

  Planned file: `assets/troubleshooting/connection/server-status.png`
</Info>

## Copy the correct address

Use the domain shown below the server name in the panel:

```text
your-server.swiftservers.org
```

Do not use the node IP or backend port. You can also join `play.swiftservers.org` and run `/join your-server` in the lobby.

<Info>
  **Screenshot coming soon:** Server header with the SwiftServers join address highlighted.

  Planned file: `assets/troubleshooting/connection/join-address.png`
</Info>

## Match the Minecraft version

Your game version must match the server version. If Minecraft reports a required version, select that version in the Minecraft Launcher and reconnect.

Modded servers may also require the same loader, modpack, and mod versions on the player device.

## Check the account

SwiftServers requires a genuine Minecraft account. Cracked launchers and offline accounts cannot pass authentication at the SwiftServers proxy.

An offline or insecure mode warning in the backend console is expected. It does not mean cracked accounts can join.

## Rule out a local network problem

Try these quick checks:

1. Turn off any VPN or proxy.
2. Restart Minecraft.
3. Remove and add the server again using the copied address.
4. Ask another player on a different connection to try joining.

## If the server stops during startup

Look for the first error after the server begins loading. A recently installed plugin, mod, or incompatible Java version is a common cause.

If the problem started after adding a file, remove that file and start the server again. Do not delete the entire `plugins`, `mods`, or world folder.

## Still cannot connect?

Open a ticket in the [SwiftServers Discord](https://discord.gg/swiftservers) and include:

- The server address.
- The exact error shown in Minecraft.
- The server software and Minecraft version.
- The last 15 to 20 console lines if the server will not stay running.

Do not post passwords, billing information, or private account details.