---
title: Frequently asked questions
description: Answers about joining, cracked accounts, networking, billing, and support.
---

## Joining a server

### Can cracked or TLauncher accounts join?

No. SwiftServers requires a genuine Minecraft account. Authentication happens at the SwiftServers proxy and cannot be disabled for one server.

<Info>
  Paper may print an offline or insecure mode warning during startup. That is normal for a backend behind the SwiftServers proxy. It does not enable cracked accounts.
</Info>

### What address should players use?

Use the address shown below the server name in the panel. It looks like:

```text
your-server.swiftservers.org
```

Do not use the node IP or the backend port. Players can also join `play.swiftservers.org` and run `/join your-server` in the lobby.

### Why does Minecraft say "server not found"?

Check these in order:

1. Open **Console** and wait until the server shows **Running**.
2. Copy the address from the panel instead of typing it from memory.
3. Use the same Minecraft version as the server.
4. Click **Restart** and wait for startup to finish.
5. Turn off any VPN and try again.

If the server is running but the address still fails, open a Discord ticket and include the server address.

### Why am I being sent to the wrong Minecraft version?

Your client version must match the version set on the server. The required version is shown in the connection error and in the panel. Change your Minecraft installation to that version, then reconnect.

## Server help

### What should I do if the server will not start?

Open **Console** and read the last error lines. If the problem started after adding a plugin or mod, remove that file and start the server again. Do not delete the whole `plugins` or `mods` folder unless you have a backup and intend to remove everything.

For a crash you cannot identify, send the last 15 to 20 console lines in a Discord ticket.

### How do I restart a server?

Open **Console** and click **Restart**. Wait until the status returns to **Running**. Use **Stop** and **Start** only if a normal restart does not complete.

### How do I install a plugin?

Open the server, select **Plugins**, find a project on Modrinth, and click **Install**. Restart the server afterward.

See [Install a plugin](/guides/installing-plugins) for the full walkthrough.

### How do I upload a world?

Stop the server first. In **Files**, rename or remove the current `world` folder, then upload the replacement as a folder named `world`. Extract ZIP files before uploading them, and make sure the world supports your server's Minecraft version.

### Can I rename my server?

Yes. Open the server settings and use the rename section. The join address changes with the server name, so share the new address with your players.

### How do I delete a server?

Open the server settings, go to **Danger Zone**, and confirm the deletion. This permanently removes the server and its files. Download anything you want to keep first.

## Network access

### Can plugins and mods access the internet?

Yes. Server processes can make outbound HTTP and HTTPS requests by default. There is no outbound-access switch in the **Network** page.

If a plugin cannot reach a website, check its console error and configuration. The remote service may reject the request, require an API key, or use a hostname the container cannot resolve.

### How do I expose another port?

Use the server's **Network** page to create an additional allocation for a plugin or service that accepts incoming connections. Outbound web requests do not need an allocation.

## Accounts and billing

### How do upgrades work?

Open the server and select **Plan** to view available upgrades. Upgrades use credits and apply immediately. Credit purchases and payment history are under **Billing** in the main navigation.

### Where do I appeal a ban or suspension?

Open a ticket in the [SwiftServers Discord](https://discord.gg/swiftservers). Use the closest available ticket type and explain whether the issue affects your account or a server. Include the server name and any message shown in the panel.

Do not post private account or billing details in a public channel.

### What if the website or panel is unavailable?

Check [status.swiftservers.org](https://status.swiftservers.org) first. If no incident is listed, try a hard refresh and disable any VPN. Report a continuing problem in Discord with the page URL and the time it happened.

## Still need help?

Open the chat button in the panel for quick answers. For account problems, billing, appeals, or a server that remains unreachable, open a ticket in the [SwiftServers Discord](https://discord.gg/swiftservers).